Field Service Technician – Gaming Machines (Light & Wonder)

Light & Wonder is a global leader in gaming technology, creating cutting‑edge products and content for iconic casinos and operators worldwide.

Position Summary

We are seeking an experienced Field Service Technician to provide on‑site support for Light & Wonder gaming machines. Responsibilities include troubleshooting, repairing, and maintaining electronic gaming machines (EGMs) and multi‑terminal gaming machines (MTGMs), as well as ensuring high levels of customer service.

Responsibilities

- Perform field installations, conversions and upgrades to a high standard.
- Record and report all work completed, ensuring required data is collated.
- Develop and deliver operator and technical training to venue staff as required.
- Escalate faults in a timely manner to maintain excellent customer service.
- Manage work schedules efficiently to satisfy customer and sales team needs.
- Provide weekly reports on operational field issues.
- Tag and process returned parts, perform fault‑finding and repair testing.
- Continuously identify opportunities to improve operations, reduce turnaround times and streamline work processes.
- Travel interstate or internationally as needed.

Knowledge, Skills and Abilities

- Previous experience as a field technician.
- Strong written and verbal communication skills.
- Excellent analytical reasoning and diplomacy in problem‑solving.
- Robust customer‑service orientation, organisation and stakeholder management skills; ability to work autonomously.




- Robust electro‑mechanical fault‑finding skills with understanding of computer systems, networking and troubleshooting.

Experience, Education & Qualification

- 5+ years exposure to EGMs, MTGMs and utility products in a support or maintenance capacity.
- Knowledge of gaming industry regulations and operating procedures.
- Formal technical certification is advantageous.
- Valid driver’s licence and reliable driving record.
- Physical capability to operate company‑supplied vehicles and lift equipment.

Working Conditions

- Typical of comparable jobs within the industry.

Workplace Health & Safety

- Co‑operate with the company’s WHS policy and program.
- Adhere to safe‑work practices and equipment use.
- Report all incidents, injuries and near‑misses.
- Notify supervisory staff of any hazards or accidents.
- Seek guidance if lacking the skills, training or equipment to work safely.

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Product Management

Industries

Gambling Facilities and Casinos

Locations

- Mascot, NSW
- Granville, NSW – A$55,000‑A$80,000
- Wetherill Park, NSW
- Sydney, NSW
- Parramatta, NSW – A$80,000‑A$100,000
- Mount Pritchard, NSW
- Chatswood, NSW
- Moorebank, NSW
- Kogarah, NSW
- Strathfield South, NSW

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📌 Field Technician - Installer (New South Wales)
🏢 Light & Wonder
📍 New South Wales