Emergency Communications Officer (Williams Landing) 1

Join to apply for the Emergency Communications Officer (Williams Landing) 1 role at Triple Zero Victoria.

Job Function: Emergency Communications Services (ECO)

Date Posted: 24 Dec 2025

Job Requisition ID: 2455

Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2026. We are always eager to connect with talented individuals to join Triple Zero Victoria. Applications are continuously assessed as they are received, and we encourage you to apply. The position will remain open and we look forward to reviewing your application.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24‑hour emergency call‑taking and dispatch services for Police, Fire, Ambulance and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field. We love the work that we do, it is meaningful, inspiring and makes a difference to people’s lives.

About The Role

Emergency Communications Officers (Triple Zero Call‑takers) receive and process all emergency and non‑emergency Triple Zero calls from the public and other emergency service agencies. Every day is different and rewarding. You could be helping someone in their worst moment and they will rely on you for your composure and ability to guide them through the call. You will be well supported from your first day with us, with fully paid comprehensive training before you then start talking real Triple Zero calls with your teammates and team leaders on hand to support, guide and help whatever the circumstances.

About You

- Enjoy working in a busy environment where multi‑tasking with high attention to detail is the norm




- Are tech‑savvy enough to use multiple software systems whilst under pressure
- Have proven persistence and good decision‑making capabilities
- Communicate effectively by listening, showing empathy, and adapting your style to the situation
- Maintain a calm, resilient composure in stressful situations
- Demonstrate the highest standards of professional conduct and support for others
- Learn quickly, developing your capability whilst embracing constructive feedback

What We Can Offer You

By joining Triple Zero Victoria you will benefit from versatile work practices and initiatives to support employee health, wellbeing, and personal circumstances.

Benefits

- Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) awarded upon consolidation
- Clearly defined career progression, support and upskilling
- Attractive pay and conditions including 5 weeks annual leave per year
- Paid 30‑minute break every 90 minutes through your shift
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and family gym membership
- Access to on‑site gyms at all our sites
- Memberlink discount card, accepted by 1,000s of retailers and services providers
- Staff reward and recognition programmes
- Free staff parking at all our sites
- Salary packaging options after an initial service period

Ready To Take The Call?

Click the ‘Apply now’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position. All applications must be submitted via the Triple Zero Victoria Careers Portal and we require a mandatory application form to accompany your application.

Seniority level

- Entry level

Employment type

- Part‑time

Job function

- Marketing, Public Relations, and Writing/Editing

Industries

- Government Administration

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📌 Emergency Communications Officer (Williams Landing) (Melbourne)
🏢 Triple Zero Victoria
📍 Melbourne