We are seeking a highly analytical and detail-oriented Customer Performance & Supply Analyst to join a well-established wholesaler based in Epping, Cape Town. This role plays a key part in improving customer performance through data-driven insights, ensuring optimal inventory levels, and enhancing overall supply chain efficiency. You will act as a bridge between customer relationship management, data analysis, and supply coordination.
Customer Performance & Relationship Management
- Monitor and analyse customer performance metrics (fill rate, delivery, returns).
- Identify performance gaps and support corrective actions with sales/operations.
- Share insights with key account managers and support customer improvement plans.
- Maintain dashboards and KPI reports.
- Assist with customer queries to enhance service levels.
Data Analysis & Insights
- Analyse sales and supply chain trends to identify improvement opportunities.
- Use BI tools (Power BI, Excel, Tableau) to visualise data.
- Present insights and recommendations to internal teams and customers.
Inventory & Supply Coordination
- Work with planning and operations to reduce inventory discrepancies.
- Monitor supply chain KPIs (lead times, stock availability, safety stock).
- Support alignment between customer demand and inventory status
Minimum Requirements
- Grade 12 (Matric).
- Bachelor’s degree in Business Administration, Data Management, Information Systems, or related field.
- 2–3 years’ experience in sales operations.
- At least 1 year of experience in wholesale, distribution, or B2B sales administration.
- Knowledge of order processing and customer account management.
- Familiarity with inventory systems and stock management processes.
- Experience using wholesale/distribution software for data entry and reporting.
Technical Skills
- Robust Excel abilities (formulas, pivot tables, formatting, basic automation).
- Familiarity with business systems reporting functions.
- Proficient in Word, Excel, and PowerPoint.
- Understanding of wholesale/distribution processes and terminology.