Tournament Services Manager

Netball World Cup Sydney 2027 – Local Organising Committee

About the Netball World Cup Sydney 2027

Brace yourself for an unforgettable opportunity to be part of the world’s premier netball event. In 2027, Sydney will host the Netball World Cup, uniting 16 of the top international teams for 10 days of elite competition and global celebration as we mark Netball Australia’s centenary. We’re building a tournament that champions inclusion, empowerment and innovation – on and off the court.

We’re looking for passionate, purpose‑driven people to help bring this vision to life. As part of the Local Organising Committee you’ll join a collaborative team focused on delivering operational excellence, engaging fans, creating legacy and making memories that will stay with you for a lifetime.

We offer a fun and flexible, hybrid work workplace that supports balance, wellbeing and professional growth, because great work happens when people feel empowered and included.

About the Role

This pivotal role delivers a seamless and world‑class experience for every stakeholder at the Netball World Cup Sydney 2027. As Tournament Services Manager you will ensure that athletes, officials, VIPs, volunteers and fans enjoy an exceptional event journey—from arrival to departure—through meticulous planning, operational excellence and collaborative leadership. Your work will directly shape the success of the tournament and uphold its athlete‑first and fan‑centred values. Build strong relationships with World Netball, government agencies, service providers and internal LOC teams.

Key Responsibilities

- Develop the Tournament Services Operating Plan and Service Level Agreements across all functional areas;
- Accreditation & Arrivals/Departures – oversee accreditation systems, data integrity, privacy compliance and manage airport, hotel and venue operations for arrivals and departures;
- Teams & Officials – ensure a world‑class service environment for athletes and officials,



including accommodation, catering, transport and safeguarding protocols;
- Travel & Accommodation – manage hotel allocations, rooming lists and stakeholder travel arrangements;
- Transport & Logistics – develop transport plans, fleet management and contingency procedures;
- Workforce Services – define volunteer and staff services, partnering with People & Culture on training and wellbeing initiatives;
- Technology & Systems – own or co‑own event systems supporting Tournament Services;
- Map customer journeys and design end‑to‑end operational plans;
- Drive cross‑functional area readiness through test events, simulations and venue walkthroughs;
- Lead procurement for key services and support sponsor rights delivery.

What Sets You Apart

- Tertiary qualifications in Event/Sport Management, Operations or a related field (or equivalent experience);
- 7+ years in major event operations, ideally in Tournament or Event Services;
- Proven experience delivering athlete/team‑focused programmes at national or international events;
- Expertise in travel, accommodation, transport, logistics, accreditation and arrivals/departures;
- Strong vendor management, budgeting and risk management skills;
- Exceptional stakeholder engagement and leadership capabilities;
- Systems savvy with accreditation, workforce, transport and hotel platforms, advanced Excel/Sheets skills;
- Knowledge of safety, emergency and compliance requirements.

Our Ways of Working

- Hybrid/Flexible during planning phases; mandatory onsite presence during readiness and the tournament period;
- Collaborative, values‑led culture aligned with athlete‑first and fan‑centred principles;
- Commitment to diversity, equity, inclusion, wellbeing and psychologically safe workplaces.

Ready to deliver an unforgettable global event? Apply now and be part of the team that puts athletes and fans first!

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Management

Location: Sydney, New South Wales, Australia

Salary: A$110,000.00 - A$130,000.00

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📌 Tournament Services Manager (New South Wales)
🏢 Netball World Cup Sydney 2027
📍 New South Wales