ICT Support Officer, Service Desk Desktop Support, Baseline Security Clearance

Infinity Pro

Barton, Canberra ACT

Help Desk and IT Support (Information and Communication Technology)

Contract, Temp

Rates Negotiable

Service Desk

Desktop Support

Hardware

Competitive hourly contract rate to negotiable

Barton, Canberra ACT

Initial 3-month contract + 3-month extension option

Federal Government, APS ICT support environment

Current Baseline highly regarded to candidates eligible to obtain Baseline also encouraged to apply

Infinity Pro is seeking an experienced ICT Support Officer , Service Desk professional for a contract prospect within an Australian Federal Government environment in Barton, Canberra.

This is a hands-on frontline ICT Support, Service Desk and Desktop Support role supporting users across Australia and overseas.

You will be responsible for resolving day-to-day hardware, software, network, account and device issues, managing incidents and service requests, administering user accounts and ICT assets, and assisting with ICT upgrades, deployments, security activities and operational projects.

The position is predominantly a hands-on ICT support, help desk role, with additional involvement in ICT upgrades, testing, rollouts and implementation activities.

Essential experience

ICT Support, Service Desk, Help Desk or Desktop Support

Australian Public Service, Federal Government ICT environments

Microsoft on-premise and cloud environments

Hardware, software, network, user account and device troubleshooting

Incident and service request triage, resolution and escalation

User account, system,



software and device administration

ICT asset management and maintaining accurate support records

Supporting technical and non-technical end users

Strong problem-solving and technical troubleshooting skills

Managing competing priorities within a busy ICT support environment

Working within ICT security, access management and governance requirements

Strong communication, stakeholder management and customer service skills

Highly desirable experience:

Active Directory to on-premise

Azure Active Directory, Microsoft Entra ID

ITIL principles, IT Service Management

Microsoft enterprise environments

Endpoint and device administration

ICT asset management

Patching and access management

ICT upgrades, testing and deployments

Developing ICT procedures, user guides and knowledge articles

What you will be doing

Providing frontline ICT support across hardware, software, networks, accounts and end-user devices

Managing and resolving service requests and incidents in line with service levels

Troubleshooting technical issues and escalating complex incidents when required

Administering user accounts, systems, devices, software and ICT asset records

Supporting ICT projects, upgrades, testing, rollouts and implementation activities





Supporting cyber security controls, patching, access management and incident reporting

Maintaining ICT procedures, user guides and knowledge articles

Liaising with staff, vendors and service providers

Identifying recurring issues and contributing to service and process improvements

Contract details

Location: Barton, Canberra ACT

Working arrangement: 100% office based, onsite

Contract: Initial 3 months

Extension: One further 3-month extension option

Hours: 37.5 hours per week

Expected start: 7 September 2026

Level: APS5 equivalent

Rate: Competitive hourly contract rate to negotiable depending on experience

Security clearance

A current Baseline security clearance is highly regarded.

Candidates who do not currently hold Baseline but are eligible and able to obtain an Australian Government Baseline security clearance are also encouraged to apply.

Please apply with your current CV and include:

Your current security clearance, if held

You’re recent Federal Government, APS ICT support experience

Your experience with Service Desk, Desktop Support, Active Directory and Microsoft cloud environments

Confirmation that you can work 100% onsite in Barton, Canberra

Your earliest available start date

Your expected hourly rate

Best method to apply is using the application button on this advert, however please ensure your current CV has been submitted.

Please ensure all documents are sent in Microsoft word format.

Posted: 17-08-2026

Salary: Attractive package will be offered to right candidate

📌 ICT Support Officer, Service Desk Desktop Support (Canberra)
🏢 Infinity Pro
📍 Canberra