As the Shop Manager, you will oversee the day-to-day operations of our smash repair facility, ensuring high-quality workmanship, efficient workflow, can estimate damaged vehicles and outstanding customer service. You will lead a team of technicians, coordinate repairs, and maintain solid relationships with customers, insurers and suppliers.
Key responsibilities
- Manage daily workshop operations and workflow
- Supervise and support technicians and administrative staff
- Ensure repairs are completed on time and to a high standard
- Liaise with customers, insurance companies, and assessors
- Monitor job progress, costs, and profitability
- Maintain workplace health and safety standards
- Handle customer enquiries and resolve issues professionally
About you
- Proven experience in smash repairs (management preferred)
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Ability to prioritise and manage multiple jobs efficiently
- Knowledge of estimating systems and insurance processes (highly regarded)