Administration Officer – Building & Planning

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one robust connected region that partners with people, business and industry to thrive.

Discover the Maranoa Region: HOME - Roma Queensland

Why it is worth working at Maranoa Regional Council?

- Permanent, Full-Time Position
- Stream A, Level 4 - $74,956.17 per annum
- Maranoa locality allowance $72.00 per fortnight
- Work a 9-day fortnight with a Rostered Day Off.
- Access Long service leave after seven (7) years
- Five weeks of annual leave annually
- Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
- Three weeks sick leave annually
- Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
- Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
- Discounted Gym Memberships at PCYC and Snap Fitness
- Discounted Health Insurance through Bupa

About the Role

To provide administrative support within the Planning,Building and Development Services Team by assisting with customer requests,processing planning, building and plumbing development applications andcorrespondence, maintaining records and information databases.

Key Responsibilities

Planning, Building and Plumbing and Development Compliance

Receive,monitor and process over the counter, written and telephone enquiries,complaints and applications relating to the functions of the team and provide informed advice.

- Compileand record development applications and approvals in print and electronicformats, including entry of current and historical records in Council databases.




- Maintaina high level of confidentiality in the handling of all applications, enquiriesand complaints.
- Provideadministrative support to the team, including processing correspondence,reports, notices and other documentation.
- Preparestatutory notices and correspondence relating to the functions of the team.
- Arrangemeetings and inspections relating to the team’s functions.
- Assistwith the investigation of complaints and ongoing compliance matters, includinginputting and maintaining information in Council registers and compliance files.
- Assistwith the implementation of audits, campaigns and programs, including media communications,scheduling inspections and reporting activities.
- Assistwith the upkeep, improvement and implementation of Council’s informationresources, including factsheets, guidelines, website information, mediacommunications and policy development.
- Processapplication fees and refunds relating to relevant applications.
- Supportand assist the team with the completion of strategic projects.

Customer Service

Providehigh quality, proactive customer service for internal and external Councilcustomers via phone, email and in person.

- Entercustomer requests received via telephone, email and in person and monitor andupdate with actions taken as required.
- Liaisewith customers to provide updates and seek additional information whererequired.
- Monitorprogress reports and assist the department with responding to and “closing out’customer requests.
- Maintainaccurate records of customer requests within Council’s Customer Request System.





Administration Functions

Prepareand review a wide range of documents including reports, correspondence, formsand flyers as required by the department.

- Assistin the creation and maintenance of files whether electronic and/or hardcopy toensure full audit compliance.
- Providecourteous and efficient administrative service to internal and externalcustomers.
- Researchand collate information, undertake legislative searches and compile data andstatistics.
- Assistwith the coordination and preparation of meetings and recording minutes.
- Contributeto the maintenance of Council’s business systems including but not limited toAuthority and Council’s record management system.
- Perform administrativetasks to support departmental:
- o Resourcing, includingDepartmental budget (requisitions and payments)
- Monitorand review Council Resolution correspondence and Action Status and follow up onoutstanding items as directed by department leaders.
- Assistwith project administration as required by department leaders.

For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

Additional Information

MRC reserves the right to close or withdraw vacancies beforethe advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

For more information:

Maranoa Regional Council is an equal opportunityemployer, and we encourage applications from candidates of all backgrounds. Weactively support diversity and inclusion in our workplace

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📌 Administration Officer – Building & Planning (Roma)
🏢 Maranoa Regional Council
📍 Roma