Workpac Group – Sydney Western Suburbs NSW

Our client is seeking a Service Desk Support Officer to provide first-point-of-contact support for incoming IT enquiries. This role is primarily administrative and customer service focused, supporting the logging, coordination, and management of service requests

What You Will Be Doing

- Act as the first point of contact for IT support calls and enquiries
- Log, categorise, and manage service requests
- Gather information from users to accurately record requests
- Triage and redirect technical issues to the appropriate IT team
- Monitor outstanding tickets and follow up on job progress
- Escalate urgent or unresolved issues when required
- Provide users with updates on their requests
- Maintain accurate records and documentation
- Provide general administrative support to the IT / Service Desk team

What You Will Need

- Current Driver's Licence and reliable transport
- Confident and professional telephone manner
- Positive written and verbal communication skills
- Strong general computer literacy
- Ability to manage multiple requests and competing priorities
- Reliable, punctual, and professionally presented
- Previous IT Help Desk, Service Desk, or ticketing experience is highly regarded

What's in It for You?

- 5-week initial assignment with potential for ongoing work
- Supportive team environment




- My Benefits Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub, as well as special offers through our partnership with Flare

Service Desk Support Officer

- $43.26 per hour
- Located in Bankstown Aerodrome, NSW
- MondayFriday | 8:00 AM4:00 PM
- Start Date: 17 August 2026

About Our Client

Our client is seeking a Service Desk Support Officer to provide first-point-of-contact support for incoming IT enquiries. This role is primarily administrative and customer service focused, supporting the logging, coordination, and management of service requests

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

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📌 Service Desk Support Officer (City of Canterbury-Bankstown)
🏢 Workpac Group
📍 City of Canterbury-Bankstown