Our company is a family-owned and operated business focusing on retail development, store innovation, and client relationship building. Our organisation works closely with major consumer electronics retailers and brands across Australia to assist them with turning their concepts into a reality at a store level.
About The Position
We are seeking a motivated Administration Coordinator to be involved in ensuring optimum workflow, scheduling and planning of Field Technicians, execution of planned store visits.
As an Administration Coordinator you will be given the opportunity to build relationships and work with major consumer electronic companies by delivering nation-wide installers to carry out maintenance works within a scheduled timeframe.
This is a unique opportunity for a candidate with strong business acumen, first class relationship management skills, and the ability to identify problems with a proactive professional approach. If thinking on your feet is second nature and you thrive on multi-tasking, building outstanding relationships and want to contribute to building and working in a positive team environment this roll with give you both job satisfaction and an attractive salary package.
Daily Roles & Responsibilities
Responsible fordeploying Technicians to Customer Sites across Australia
Providing the General Manager and Internal Stakeholders with Analytics to aid decision-making processes
Building professional relationships with Field Technicians and External Stakeholders
Being responsive to a situation and planning the most effective outcome
Organise and plan high levels of workload
Work under pressure, planning in advance and replanning as situations arise
Be able to plan, prioritise and multi task in a demanding environment
Ensuring customer service level agreements are met at all times
Analysis of scheduling jobs to ensure efficient times are allocated between jobs
Maximise productivity when scheduling technicians
Maintain accurate information in CRM and Reporting database
Work in a 'close knit' and supportive team environment
What Is Required to Succeed in This Role
Previous Scheduling or Customer Service experience is preferred
Exceptional written/verbal community skills along with strong attention to detail and accurate data entry
Experience working in a deadline driven environment and working in-line with customer expectations
Strong relationship building skills are necessary as well as the ability to prioritise and delegate work
High level of proficiency in MS Office Suite
Excellent time management, planning and organisational skills
Ability to work under pressure and meet deadlines tied to strict KPI’s
As self-starter with ownership and accountability to follow through tasks without requiring supervision