At Mercedes-Benz Berwick, excellence is at the heart of everything we do. As part of Victoria's most awarded Mercedes-Benz dealership group, we are committed to delivering an exceptional customer experience while providing our team members with rewarding careers, professional development, and a supportive workplace culture.
Due to continued growth, we are seeking an experienced Warranty Officer to join our Service Department at Mercedes-Benz Berwick.
Why Join Us?
- Competitive salary package plus incentives, negotiated based on experience
- Work with a globally recognised luxury automotive brand
- Stable, long-term career opportunity with an industry leader
- Ongoing training and development opportunities
- Friendly, supportive and inclusive team culture
- Modern facilities and premium working environment
- Patterson Cheney discounts on vehicle purchases, servicing and parts
- Bunnings Power Pass discounts
- Growth opportunities opportunities within a large automotive group
- Work alongside experienced automotive professionals committed to excellence
About the Role
This is an on-site position based at Mercedes-Benz Berwick.
Reporting to the Service Manager, your responsibilities will include:
- Processing warranty claims accurately and efficiently
- Preparing and submitting documentation in line with manufacturer requirements
- Liaising with Service Advisors, Technicians and Parts teams to gather claim information
- Monitoring claim progress and following up outstanding submissions
- Maintaining accurate records of approvals, rejections and reimbursements
- Assisting customers with warranty-related enquiries
- Supporting the service department to ensure smooth and efficient operations
- Remaining up to date with Mercedes-Benz warranty policies and procedures
About You
To be successful in this role, you will bring:
- Experience with Mercedes-Benz or another premium automotive brand will be highly regarded
- Exceptional attention to detail and accuracy
- Strong organisational and time-management skills
- The ability to prioritise and manage multiple tasks effectively
- Excellent communication and stakeholder management skills
- Strong computer literacy and dealership systems experience
- A current driver's licence
The successful applicant will be required to undertake a National Police Check.
Mercedes-Benz Berwick is proudly part of Patterson Cheney Cars and Trucks, one of Australia's largest family-owned automotive groups. Operating since 1915, Patterson Cheney employs approximately 1,000 team members across a range of leading automotive brands, including Mercedes-Benz, Toyota, Isuzu UTE and major truck franchises.
As an equal opportunity employer, we welcome applications from all suitably qualified candidates who have the right to work in Australia. We value diversity, inclusion and the principles of our independent family-owned business.