Technical Services Consultant | MSP | Greater Melbourne Area
- 4 days on site 1 day in office
- Up to $100K base + Car Allowance + SA on offer!
An award winning SME MSP is looking for a Technical Services Consultant to develop a technical relationship with clients to align them to the business's process and outcomes. The TSCwill create deep trust with the clients and provide strong consultative value.
You’ll be the trusted advisor clients rely on, blending strong technical skills with commercial awareness and clear communication, ensuring the best possible service for clients.
What You’ll Do
- Align clients to a standardised tech stack
- Identify and resolve recurring technical issues
- Deliver recommendations monthly to improve client environments
- Conduct client site visits 4 times per week, proactively improving all aspects of the MSP service offering to the client.
- Create clear documentation to ensure smooth handover to relevant team for problem resolution.
- Communicate with internal teams and clients clearly and effectively
- Hold the technical knowhow to fix smaller issues on the spot (when possible).
What You Bring
- MSP experience (Level 1.5+ Service Desk or higher)
- Solid knowledge of M365, Azure, Hyper-V, servers, networking and firewalls
- Hands-on with tools like N-Able, ConnectWise, Autotask and ITGlue
- Strong documentation skills and stakeholder management
- Confident working across technical, operational and client-facing area
What You Need to Suceed
- A proactive hollistic approach (You are the IT guru these clients need)
- Strong and explicit communication (These end users aren't as techy as you and will need help understanding)
- A passion for client satisfaction (We aren't just ticking boxes, we are working together for the same goal)
- A love for the game (You will be aligning IT day in and day out, but wouldn't have it any other way)
Why This Role
Join a team that values proactive work over reactive firefighting. Your impact will help shape the client experience, drive alignment and improve service delivery.
There is a variety of progression opportunities in this role, such as Operations Manager, Team Leader or Account Executive.