Customer Service Representative - Liverpool

As aCustomerService Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs.Due to internal movement, we now have a part-time position available, working Monday to Friday (5 hours per day) from our Liverpool branch.

About the role

Helping customers with their banking and insurance needsface to face, over the phone and online

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with Branch Managers and teams to collectively achieve the goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customerservice, in any industry

Available to work Monday-Friday

Located in or near Liverpool

A demonstrated interest, experience or education relating to financial services

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps





Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

The willingness to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion
- Designated wellbeing days
- Friendly and professional team workplace
- Product concessions
- Purchased leave options

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📌 Customer Service Representative - Liverpool
🏢 Imb Bank
📍 Liverpool