Goldlead Supply Chain Development (Oceania) Pty Ltd – Banksmeadow NSW

Our new Sydney warehouse is located at a 38,550 m² site including 6,141 m² of warehouse space fitted with3,168 standard racking spaces.

You will oversee daily floor team and customer service operations within the warehouse; excellent warehouse operation standards are maintained. This role focuses on service quality, operational accuracy, and team leadership to meet customer expectations.

Key Responsibilities

Supervise daily warehouse floor and customer service operations, ensuring timely and accurate order processing

Ensure key account orders are completed within the agreed timeframe, maintaining accuracy, quality standards, and clear communication with all stakeholders to meet service level agreements and customer expectations.

Ensure inventory accuracy through regular stock counts and audits

Maintain a clean, organized workspace while ensuring full compliance with health and safety standards

Act as the main point of contact for customer inquiries, issues, and escalations

Coordinate closely with freight forwarding team, transport carriers and suppliers to ensure smooth order fulfilment

Monitor order status and delivery schedules to prevent delays

Resolve customer complaints and operational issues in a timely and qualified manner

Train and supervise customer service staff within the warehouse

Ensure compliance with company policies, safety standards, and operational procedures

Drive continuous process improvements and cost efficiencies across operations





To assist their respective Manager in their duties and responsibilities as required.

Perform other duties as assigned by senior management

Invoicing clients / matching supplier invoices

Develop and a desire to do well, including pursue new opportunities

About You

You are a commercially focused and hands-on leader with strong logistics management experience.

You will ideally have:

Proven experience managing an 3PL Warehouse with similar size

At least 3 years’ experience in a similar operational role

Strong knowledge of CargoWise One (CW1)/Carton Cloud systems

Hands on experience in Pick & Pack, Order Processing, Transport Distribution

Experience using RF scanning systems for warehouse operations

Demonstrated P&L; management and commercial capability

Leadership experience managing medium to large teams

Excellent stakeholder management and communication skills

Strong understanding of warehousing, and logistics operations including load restraint knowledge and understanding

A proactive and results-driven leadership approach

A commitment to workplace safety, compliance, and service excellence

Ability to drive change and continuous improvement

What We Offer

A senior leadership role with autonomy and accountability

Competitive salary package and performance incentives

Opportunity to lead a significant and growing operation

Supportive executive leadership and corporate backing

Long-term career progression opportunities

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📌 Warehouse Supervisor (Glen Innes Severn Shire Council)
🏢 GOLDLEAD SUPPLY CHAIN DEVELOPMENT (OCEANIA
📍 Glen Innes Severn Shire Council