Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services

Applications must be submitted by Sunday 23 August, 2026 11:55 PM

Sunday 23 August, 2026 11:55 PM AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

$68,854 to $73,947 per annum

Employment type:

Fixed-term, casual

Region:

North

Location:

LGH Charles Street, Launceston

Provide compassionate patient support by assessing PTAS eligibility, managing travel enquiries, and coordinating travel and accommodation arrangements for patients and approved escorts.

The Team

The Patient Travel Assistance Scheme (PTAS) Team within the Department of Health Tasmania is dedicated to supporting Tasmanians who need to travel to access essential specialist medical services. The team works closely with patients, healthcare providers, and regional services to assess applications, provide guidance on eligibility, and facilitate travel and accommodation assistance in accordance with PTAS guidelines. Committed to delivering responsive, compassionate, and customer-focused service, the team helps reduce barriers to healthcare access while ensuring accurate administration and efficient support for patients across the state.

The Role

- Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under the PTAS.
- Receive and effectively managing all incoming telephone, email and face to face patient travel enquiries.
- Facilitate airline and accommodation reservations for patients and approved escorts.

You will need

- Understanding of the Patient Travel Assistance Scheme (PTAS), or the ability to acquire such knowledge.
- High level of interpersonal and communication skills, with the ability to liaise effectively with clients and staff at all levels.
- Demonstrated keyboard and computer skills, including the ability to be trained in finance database operations and patient information systems.

Note:



- Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

Fixed term, casual, position working as and when required, commencing as soon as possible for approximately 12 months.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$68,854 to $73,947 pro rata per annum. Our Employer 12% superannuation contribution is on top of this amount. Plus 25% Casual Loading - Equivalent of $43.38 to $46.59 per hour.

- Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

- Career development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

For more information





Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

$68,854 to $73,947 per annum

Employment type:

Fixed-term, casual

Region:

North

Location:

LGH Charles Street, Launceston

Provide compassionate patient support by assessing PTAS eligibility, managing travel enquiries, and coordinating travel and accommodation arrangements for patients and approved escorts.

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

$68,854 to $73,947 per annum

Employment type:

Fixed-term, casual

Region:

North

Location:

LGH Charles Street, Launceston

Provide compassionate patient support by assessing PTAS eligibility, managing travel enquiries, and coordinating travel and accommodation arrangements for patients and approved escorts.

- Review the Statement of Duties and consider if you meet the requirements.
- Speak to the Contact Officer if you have any questions.
- Submit your application including any additional documents as specified in each individual job vacancy notice.

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📌 Patient Services Officer - Patient Travel Assistance Scheme (PTAS) (526119 (Launceston)
🏢 Tasmanian Government
📍 Launceston