- Act as the bridge between clients and the development team
- Deep dive into client businesses to understand problems
- Work with UX experts and the wider team to architect and document technology-based solutions
- Perform requirements gathering, including leading client workshops
- Develop business, functional, and technical documentation, including BRDs and FSDs
- Communicate client requirements clearly to developers and designers
- Contribute to client-facing AI consulting and implementation projects
- Help drive internal rollout of AI tools and processes
- Assist with development and validation of quotes
- Oversee and complete testing, verification, validation, and quality control
- Communicate with clients regarding project requests and updates
- Write test scenarios, test cases, and test plans
- Create and provide end-user training and documentation
- Act as the primary point of contact for some clients
- Provide customer service internally and externally
- Escalate issues affecting product delivery and quality
- Contribute to the company knowledge base and process improvements
- Work across Waterfall and Agile/Hybrid frameworks
- Assist with system solution and architecture design
- At times, plan projects, manage clients, and steer delivery through to completion

Requirements

- 3–5 years of experience in business analysis, including systems and process analysis
- Experience in a comparable role in a digital agency or consultancy preferred
- Current Australian resident based in Melbourne or surrounding suburbs
- Experience leading requirements workshops
- Experience writing BRDs and FSDs to an extremely high standard




- Robust analytical skills and high attention to detail
- Active and confident daily use of AI tools such as Claude, ChatGPT, or Copilot from day one
- Comfortable performing digital producer duties, managing projects and clients, and owning delivery end to end
- Excellent written and verbal communication
- Experience developing test plans and test scenarios
- Ability to design logical database structures
- Excellent presentation skills, including leading workshops
- Proactive, self-motivated, and calm under pressure

Core Competencies

Demonstrates expertise in business analysis, requirements gathering, and documentation, with a strong focus on client communication and project management. Proficient in utilizing AI tools and frameworks to enhance project delivery and client solutions.

Highest-signal resume keywords

- Business Analysis
- Requirements Gathering
- BRD and FSD Development
- AI Tools Utilization
- Project Management

ATS Optimization Keywords

Hard Skills

- Business Analysis
- Requirements Gathering
- BRD Development
- FSD Development
- Test Plan Development
- Test Scenario Development
- Database Structure Design
- Quality Control
- DocumentationClient Workshop Facilitation

Soft Skills

- Excellent Communication
- Analytical Skills
- Attention to Detail
- Presentation Skills
- Proactive Attitude

Industry Keywords

- Digital Agency
- Consultancy
- Client Management
- Process Analysis
- Technology Solutions

Tools & Technologies

- AI Tools
- Claude
- ChatGPT
- Copilot
- Waterfall Framework
- Agile Framework
- Hybrid Framework

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📌 Business Analyst (Melbourne)
🏢 Jobtailor
📍 Melbourne