Associate Director, Retail, Property and Services

Associate Director, Retail, Property and Services Sydney $AUD 120-135,000 + Super + bonus - (posted Jun 12 2026)

Job Spec: This is an prospect to step into a commercially significant client leadership role within a leading insights agency. You will take responsibility for the quality of client relationships, the standard of research outputs, and the strategic direction of a portfolio of major accounts.

Partnering with some of Australia's best-known brands across Retail, Property & Services, you'll enjoy deep, multi-layered client relationships and work spanning large-scale CX and NPS programmes across diverse portfolios of assets, alongside a steady pipeline of ad hoc projects including corporate reputation, journey mapping, segmentation, brand and pricing studies.

Key responsibilities include:

- Supporting and strengthening trusted client relationships, managing day-to-day delivery and engagement
- Designing and delivering bespoke quantitative and qualitative research programmes from proposal through to presentation
- Leading conversations around CX, NPS and Voice of Customer programmes with confidence and authority
- Integrating multiple evidence sources to uncover deeper insights and opportunities for clients




- Bringing commercial acumen to monthly and quarterly reporting, dashboarding, and the translation of insights into clear business actions
- Applying strong technical expertise, with advanced quantitative skills and Q proficiency essential
- Elevating team capability through mentoring and developing junior consultants
- Delivering compelling insights and recommendations that influence decision-making at senior levels.

About you:

- Additional annual leave, including dedicated wellbeing days
- Bespoke learning and development programmes to support long-term career progression
- A progressive and generous parental leave offering
- Flexible, hybrid working built on trust and autonomy
- An award-winning, globally recognised consultancy at the forefront of decision science.

About Resources Group

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

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📌 Associate Director, Retail, Property and Services (New South Wales)
🏢 Resources Group
📍 New South Wales