Overview

Senior Business Analyst role at MAP TALENT. We are seeking an experienced Business Analyst to join a major transformation program within the telecommunications sector. You’ll work closely with business and technology teams to capture requirements, map processes, and support solution delivery. Siebel CRM experience is essential.

Location: Sydney, New South Wales, Australia. Salary: A$115,000.00–A$130,000.00 per year.

Responsibilities

- Elicit, analyse, and document business and technical requirements for transformation projects.
- Collaborate with stakeholders across business units, technology, and vendors to ensure alignment on scope and deliverables.
- Translate complex business needs into clear functional and non-functional requirements.
- Map current and future state processes, identifying gaps and improvement opportunities.
- Support testing, training, and change management activities as required.
- Ensure all solutions meet compliance, operational, and customer experience objectives.

Required Skills & Experience





- 5+ years’ Business Analyst experience in large-scale transformation programs.
- Telecommunications industry experience is essential.
- Strong experience with Siebel CRM (configuration knowledge is a plus).
- Proven track record in process mapping, requirements gathering, and stakeholder engagement.
- Experience working in Agile, Waterfall, or hybrid delivery environments.
- Excellent communication, negotiation, and documentation skills.

Preferred

- Exposure to system integration projects in the telco sector.
- Understanding of billing, provisioning, and CRM processes within telecom.

Why Join?

- Work on a high-profile telco transformation program.
- Collaborative and quick-paced project environment.
- Competitive daily rate and contract extension potential.

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Information Technology

Industries

- Staffing and Recruiting

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📌 Senior Business Analyst (New South Wales)
🏢 MAP TALENT
📍 New South Wales