- Manage the daily workflow of the club's MSC team to ensure the club reaches monthly sales targets
- Achieve individual proportionate monthly and annual sales targets
- Create structure so the MSC team achieves daily minimum performance criteria
- Assist with delivering sales training for the MSC team
- Achieve monthly member retention and growth budgets
- Respond to enquiries by phone, email or in person within 24 hours
- Support the Club and Regional Manager in developing membership-growth initiatives
- Support the Club Manager in developing the MSC fortnightly roster
- Own the full member journey from joiners to leavers
- Maintain exceptional front desk operations and service standards
- Coach and mentor the team to achieve goals and foster a member-focused culture
Requirements
- Proven sales and customer service experience with a clear ability to hit KPIs
- Understanding of the cycle of selling and sales techniques including up-selling and cross-selling
- Previous experience managing the customer journey to achieve successful customer outcomes
- Understanding of customer retention strategies and metrics highly regarded
- Previous experience managing and mentoring a team
- Ability to set and motivate others toward a goal
- Experience using business computer systems
- Current First Aid and CPR certificates
- Resume and cover letter detailing experience, attributes and achievements
Core Competencies
Demonstrates solid sales and customer service expertise, with a focus on achieving KPIs and fostering a member-focused culture. Proven ability to manage and mentor teams while implementing effective customer retention strategies.
Highest-signal resume keywords
- Sales Target Achievement
- Customer Journey Management
- Team Management and Mentoring
- Customer Retention Strategies
- Sales Training Delivery
ATS Optimization Keywords
Hard Skills
- Sales Techniques
- KPI Achievement
- Customer Service Experience
- Up-Selling
- Cross-Selling
- Performance Criteria Management
- Business Computer Systems
Soft Skills
- Goal Motivation
- Coaching
- Mentoring
- Communication
Certifications & Qualifications
- First Aid Certificate
- CPR Certificate
Industry Keywords
- Membership Growth Initiatives
- Front Desk Operations
- Member Journey
- Sales Training
- Customer Retention Metrics