Overview of the Role

Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date. You'll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities

Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships

Analyze account usage data to identify gaps between what a customer owns versus what they're actively using

Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations

Identify renewal risk within accounts early and build mitigation plans

Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals

Finalize renewal bookings ahead of contract expiration dates

Drive uplift and upsell opportunities on renewal bookings to expand customer spend

Support conversion of single-year to multi-year subscription terms

Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way

Required Qualifications

Experience in sales, account management,



or customer support within a subscription or SaaS environment

Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes

Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams

Ability to manage a complex sales cycle involving multiple stakeholders and long lead times

Proficiency in using AI-powered tools to support deal analysis and renewal recommendations

Preferred Qualifications

Experience with Salesforce

Experience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights

This is an office-flex role whereby 3 days a week working from our Sydney office is required.

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We can't wait to meet you!

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📌 Renewals Manager - Informatica (City of Sydney)
🏢 Salesforce.com
📍 City of Sydney