Our client operates a diverse business spanning Australia's largest independent Mobile Virtual Network Operator (MVNO) and the sale of consumer electronics and computing products across multiple channels. They are a small, agile and entrepreneurial team having a big impact as the largest non-carrier network telecommunications provider, helping 2 million customers stay connected every day.

About the role

This is a newly created role. As they complete a major BSS/OSS platform migration, expand into new connectivity product categories, grow their AI-enabled tooling capability, and scale a multi-product digital ecosystem, the Technology Delivery Specialist is the operational backbone that keeps everything moving and connected.

Reporting to the Head of Technology & Platforms, you'll coordinate delivery activities across internal stakeholders, vendors and technology partners — supporting release planning, UAT coordination, defect and backlog tracking, incident follow-up, delivery reporting and operational readiness across our core telco platform, digital channels and customer communications infrastructure.

This is a hands-on specialist role suited to an organised, delivery-focused professional with strong stakeholder coordination skills, who thrives on keeping a complex environment visible, tracked and moving forward.

What you'll do

Coordinate release and UAT activities, including test schedules, release notes, readiness reviews and post-release documentation

Maintain defect, backlog, issue and dependency registers, and run regular triage sessions with vendors and internal teams





Coordinate vendor delivery meetings, track commitments and milestones, and support vendor governance reporting

Support incident coordination, from logging and tracking through to remediation and post-incident review

Support delivery of product, pricing, plan, promotion and commercial changes across platform and digital channels

Support customer communications delivery across billing, service, marketing and operational channels

Track regulatory and compliance-related delivery activities and evidence

Support AI, automation and process improvement initiatives, and digital/UI delivery coordination

Prepare clear, accurate delivery reports, trackers and governance documentation

What you'll bring

4-7 years' experience in technology delivery, platform operations, release coordination, business analysis, project coordination or vendor delivery support

Experience in technology, digital, telecommunications, utilities, financial services or a similarly complex operational environment

Strong coordination, planning and organisational skills, with experience supporting release management, UAT, defect tracking or delivery governance

Excellent stakeholder management across business,



technology and vendor teams

Strong written communication skills — minutes, status updates, issue summaries and delivery reports

Comfort with ambiguity, competing priorities and multiple concurrent workstreams

Familiarity with tools like Jira, Confluence, BugHerd, Slack or Figma (specific tools matter less than your ability to pick up new platforms quickly)

It's a bonus if you have

Experience in telecommunications, MVNO, billing, CRM, digital self-service or customer communications platforms

Experience working with outsourced technology vendors or managed service providers

Exposure to incident management, release management or ITIL-based environments

Experience supporting regulatory, compliance or audit-related delivery tracking

Exposure to automation, AI or process improvement initiatives

Understanding of Agile, hybrid or waterfall delivery environments

Why apply?

Join a small, agile team where you'll have real ownership and the room to flex your skills across a range of focus areas. They offer a blended working model with face-to-face collaboration at their Chatswood office, complemented by flexible working options, plus staff perks including up to two mobile plans and additional leave to top up low annual leave balances.

- up to two mobile plans and additional leave to top up low annual leave balances.

If you're an organised, proactive delivery professional who's energised by keeping complex, moving parts on track — we'd love to hear from you.

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📌 Technology Delivery Specialist (City of Willoughby)
🏢 Career Advocate
📍 City of Willoughby