Senior Contact Center AI Transformation Analyst (New South Wales)

Senior Contact Center AI Transformation Analyst (New South Wales)

16 Aug
|
Tech Mahindra
|
New South Wales

16 Aug

Tech Mahindra

New South Wales

Tech Mahindra is seeking a Senior Business Analyst for a large-scale Contact Centre and AI transformation program in Australia. You will bridge business and technology, translating challenges into actionable requirements, and lead discovery workshops, journey mapping, and KPI definition across AI, automation, and customer experience initiatives.

You will also support Agile delivery, UAT, and stakeholder engagement while shaping future-state operating models and transformation roadmaps in a

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📌 Senior Contact Center AI Transformation Analyst (New South Wales)
🏢 Tech Mahindra
📍 New South Wales

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