Overview

A growing tech-enabled service company focused on digital collections in the financial services sector. The company has a flat, non-hierarchical structure with teams divided into strategy, execution, and creative functions, emphasizing a startup-like culture of agility and hands-on work.

What they offer you

- Collaborative and close-knit creative team environment, working directly with a designer and led by an engaged head of marketing
- Prospect to work with cutting-edge tools to enhance content creation and strategy
- Chance to influence and help build out content strategy and workflows within a growing marketing function
- Supportive culture valuing team fit and emphasizing a strong, team-based work dynamic

Location

Hybrid flexibility in Charlotte NC

What you will do

- Develop and refine content strategies that align with brand voice, compliance standards, and marketing goals across email, SMS, push, and web.
- Write, edit, and optimize content using AI tools like ChatGPT, with a strong focus on clarity, empathy, and email deliverability best practices.
- Collaborate cross-functionally with design, tech, and marketing teams to ensure cohesive, compliant, and visually aligned messaging.
- Manage content creation workflows using tools like Figma,



ensuring all assets meet brand, regulatory, and strategic standards.
- Monitor and optimize performance through A/B testing, KPI tracking, and continuous message refinement.

How you are qualified

- 4-5+ years of copywriting experience in regulated industries such as financial services, healthcare, or collections.
- Deep understanding of email marketing best practices
- Proficiency with publishing and design tools (Figma or similar), CMS platforms, and email analytics tools.
- Demonstrated use of AI tools like ChatGPT to enhance content quality, efficiency, and relevance.
- Strong writing, editing, and QA skills with the ability to balance creativity, empathy, and strategic messaging in consumer-facing communications.
- Portfolio or writing samples is highly preferred
- Ability to work collaboratively within a small creative team and adapt to evolving content strategies
- Knowledge compliance standards (e.g., FDCPA, GDPR), and the financial services or consumer lending landscape is highly preferred.

Seniority level

Associate

Employment type

Full-time

Job function

Writing/Editing and Marketing

#J-18808-Ljbffr

📌 Content Specialist (Email/SMS) (Charlotte Bay)
🏢 Accruepartners
📍 Charlotte Bay