You'll take ownership of a broad range of reception and administrative responsibilities, including:

- Welcoming patients and visitors and providing exceptional customer service
- Managing incoming phone calls, emails, and patient enquiries
- Coordinating and scheduling appointments
- Liaising with patients, specialists, healthcare providers, insurers, and other stakeholders
- Supporting patients throughout their treatment journey
- Preparing clinic and theatre schedules
- Coordinating patient documentation and surgical paperwork
- Maintaining accurate patient records and ensuring compliance with privacy requirements
- Processing patient billing and payments
- Managing invoicing for private patients, DVA clients, and third-party insurers
- Assisting with reconciliations and administrative reporting
- Using practice management systems to maintain records and support clinic operations
- Supporting the use of healthcare technology and AI-driven administrative tools

You'll take ownership of a broad range of reception and administrative responsibilities, including:

- Welcoming patients and visitors and providing exceptional customer service
- Managing incoming phone calls, emails, and patient enquiries
- Coordinating and scheduling appointments
- Liaising with patients, specialists, healthcare providers, insurers, and other stakeholders
- Supporting patients throughout their treatment journey
- Preparing clinic and theatre schedules
- Coordinating patient documentation and surgical paperwork
- Maintaining accurate patient records and ensuring compliance with privacy requirements
- Processing patient billing and payments
- Managing invoicing for private patients, DVA clients, and third-party insurers




- Assisting with reconciliations and administrative reporting
- Using practice management systems to maintain records and support clinic operations
- Supporting the use of healthcare technology and AI-driven administrative tools

3-month contract with solid potential for extension or permanency. Based in Bowen Hills with in office parking.

- Previous experience in a receptionist, administration, or medical administration role
- Strong organisational skills and the ability to manage multiple priorities
- Excellent communication and interpersonal skills
- A professional and patient-focused approach
- High attention to detail and accuracy
- The ability to work independently while contributing positively to a team environment
- A proactive attitude and willingness to take ownership of tasks

Highly regarded:

- Experience within a specialist medical practice
- Experience managing appointments, referrals, billing, and patient administration
- Exposure to surgical, procedural, or pain management environments
- Experience using Xestro Practice Management Software
- Experience using Heidi AI or similar healthcare technology platforms

Join a well-established specialist healthcare practice experiencing continued growth. With a strong focus on patient care, professionalism, and innovation, they are seeking a capable and proactive Receptionist to support their team and ensure a seamless experience for patients and stakeholders alike.

- 3-month contract with solid potential for extension or permanency
- Hourly pay between $36 and $44 AUD, based on experience.
- Opportunity to work in a healthcare setting in Bowen Hills.
- On-site parking provided
- Opportunity to join a growing specialist healthcare practice

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📌 Medical Receptionist (Queensland)
🏢 Michael Page
📍 Queensland