Operations & Client Services Coordinator (Junior)

Loan Market - Mortgage Brokers Co – Wonthaggi VIC

Operations & Client Services Coordinator

A varied junior role with genuine opportunity to learn, develop and grow.

We’re looking for an organised, switched-on and personable Operations & Client Services Coordinator to join our growing team.

This is a broad, hands-on role suited to someone early in their career who wants exposure to more than a traditional administration position. You’ll work closely with our Senior Client Services Manager and Directors across mortgage broking, client services, social media, short-stay accommodation and general business operations.

We operate a busy, modern business and place a strong emphasis on attention to detail, great communication and using technology well. We’re continually looking for better and more efficient ways to work, so we’re looking for someone who is confident with technology, picks up new systems quickly and enjoys learning how things work.

The Role

No two days will necessarily look the same.

A large part of your role will be supporting our Senior Client Services Manager and mortgage broking team with the day-to-day progression of client files. This may include communicating with clients and lenders, following up outstanding information, updating systems and helping ensure applications continue moving through the process.

Alongside this, you’ll assist with the broader operations of the business. This will include helping coordinate social media and marketing, assisting with the day-to-day management of our Airbnb property, liaising with cleaners and guests, and providing support across other business interests as required.

You’ll be involved in:

- Client Services & Mortgage Broking – supporting our Senior CSM, communicating with clients and lenders, updating files and systems, following up documentation and helping applications progress smoothly.

- Social Media & Marketing – assisting with content planning, administration, scheduling and coordinating content across our businesses.





- Airbnb Operations – assisting with guest communication, bookings, cleaners, property preparation and ensuring a consistently high standard of presentation and guest experience.

- Business Operations – helping with the administration and coordination of our other business interests and day-to-day operational requirements.

- General Team Support – working closely with the Directors and wider team wherever an extra set of capable hands is needed.

Attention to Detail Matters

We work in industries where the small things matter.

Whether you’re updating information on a mortgage application, communicating with a client, scheduling social media content or making sure a property is ready for its next guest, we expect a high level of accuracy and attention to detail.

You don’t need to know everything from day one. What matters is that you take pride in your work, double-check the details and are willing to ask questions and learn.

Technology Is a Big Part of How We Work

We embrace technology and are always looking for ways to make our businesses more productive.

You’ll work across a range of digital platforms, CRM systems, communication tools, social media platforms and business software. You don’t need experience with every system we use, but you should be comfortable with technology, quick to learn and confident working across multiple platforms.

If you’re the type of person who naturally works things out, enjoys learning new software and can see how technology can make a job easier or more efficient, you’ll fit in well.

Who We’re Looking For

More than anything, we’re looking for the right person and attitude.

You’ll ideally be someone who is:





- Highly organised and naturally attentive to detail

- Professional, friendly and confident communicating with people

- Comfortable with technology and quick to learn new systems

- Proactive and willing to take ownership of tasks

- Reliable and able to manage competing priorities

- Happy working independently while also being part of a close team

- Flexible and comfortable in a role where priorities can change

- Keen to learn and genuinely interested in developing your career

Previous experience in mortgage broking, property, marketing, administration or customer service would be helpful, but it isn’t essential. We’re prepared to invest time in training the right person.

Salary & Development

This is intentionally a junior position, but we don’t see it as a position that needs to stay junior.

You’ll receive ongoing mentoring, training and exposure to several areas of the business. As your skills, confidence and responsibilities grow, we want your role to grow with them.

Your salary will be reviewed annually based on your performance, contribution and the responsibilities you take on.

For someone who demonstrates initiative, becomes highly capable and wants to progress, there is genuine scope to take on more responsibility, develop professionally and increase your earning potential over time.

Why This Role?

This role will suit someone who doesn’t want to spend every day doing exactly the same thing.

You’ll be joining a growing business where you’ll have the opportunity to work alongside experienced people, learn how different parts of a business operate and build skills across finance, client services, marketing, property and operations.

We value people who care about the quality of their work, embrace technology, notice the details and are prepared to have a go.

If you’re organised, tech-savvy, good with people and looking for an opportunity where you can genuinely develop, we’d love to hear from you.

Come and grow with us.

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📌 Operations & Client Services Coordinator (Junior) (Wonthaggi)
🏢 Loan Market - Mortgage Brokers
📍 Wonthaggi