Department of Families, Fairness & Housing VIC – Greater Shepparton VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
secure, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

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THE ROLE

The Team Leader guides and manages teams focused on planning and delivering ‘front line' housing services. A key priority is ensuring high quality client service for those seeking housing assistance or living in public housing.

This role also involves meeting organisational goals, service standards,



budget targets, stakeholder expectations, and client needs. Operating in a dynamic environment, the Team Leader must understand the context, make sound decisions, achieve outcomes, and build strong relationships with both internal and external stakeholders.

The Team Leader will operate at a level consistent with the Victorian Public Service 5.1 Grade Descriptors and Value Range Standard Descriptors as set out in the Victorian Public Service Enterprise Agreement.

ACCOUNTABILITIES INCLUDE

- Lead a team of housing staff that support applicants/renters on behalf of the department, including work allocation, human resource and performance and reporting management consistent with the organisational goals and values.
- Effectively supervise and provide leadership to a team(s) by:

- modelling behaviours integral to valuable people management and departmental values
- supporting individuals to achieve their potential while maximising their contribution to achieve their goals and outcomes
- where relevant, support specific improvement objectives in annual improvement plans relating to the area of responsibility
- building and maintaining positive relationships with peers and stakeholders across the organisation.

- Manage, interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

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📌 Team Leader Housing Operations (Greater Shepparton City)
🏢 Department Of Families, Fairness & Housing Vic
📍 Greater Shepparton City