- Full-time Ongoing position available based at ANY of thefollowing locations: Craigieburn, Dallas or Footscray
- Undertake the Post Placement Support Contact regime withclients and employers including support and advocacy for placedclients within their workplace
- Annual salary is $79,627 + 12% super
- Other benefits include:
- Regular performance feedback and performance reviewprocess
- Supportive environment and caring work culture withwork/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professionaldevelopment, subscriptions andmemberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples’ Assembly of Victoria.

About the position

The In-Work Mentor will focus on ensuring anincrease in client retention by supporting their placements throughthe day-to-day timely management of quality and consistent PostPlacement Support (PPS). The position will provide this supportthrough various methods including online and in person at theclient’s workplace. This position responds to clients’ requests andenquiries, offering advice and support to ensure the sustainabilityof their employment. This position also builds strong relationshipswith key stakeholders,



linking clients with supports to ensure allemployment outcomes are achieved. Where a client’s employment maybe in jeopardy, the In-Work Mentor will alert, liaise with andmentor other employees to support the employer and client to helpachieve a positive outcome on the journey to sustainable employmentoutcomes.

The In-Work Mentor will liaise with the AMES Australia Sites,employers and clients to follow up on declaration of earnings andreport under-declaration of earnings to the relevant GovernmentDepartment.

- Minimum 3 years’ relevant experience in a similarposition
- A valid Working With Children Check (for employmentpurposes)
- A working knowledge and robust understanding of employmentsupport services, specifically for refugee cohorts, clientsfrom a CALD background, clients who identify as ATSI or CALDclients with disability, and the challenges and barriers theyface
- Strong verbal and written communication and problem solvingskills, including the ability to advocate on behalf of theclient, to influence key stakeholders and to overcomeobjections from clients and employers
- Demonstrated strong administration and organisationalskills including the ability to work under pressure and meettight deadlines
- Excellent interpersonal and stakeholder management skillsincluding the ability to mentor and train others,



and to workeffectively with people across all levels of an organisation
- Good customer service skills with the ability to keep theclient’s needs at the centre
- Solid computer literacy including the ability to useMicrosoft applications and other administrative systems /databases
- Ability to comprehend and apply basic mathematicalcalculations
- Ability to adapt to change, including to learn current systemsand processes as needed
- Proven experience working in a team environment
- Ability to interpret and understand policy and processinformation
- Where relevant - understanding different types ofdisabilities including physical, intellectual, sensory andmental health disabilities, as well as developmental disorders

About us

AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, HumanRights.

Attachments:
- Position Description Template (2).pdf

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📌 In Work Mentor (Maribyrnong)
🏢 Ames Australia
📍 Maribyrnong