Position

Senior Salesforce Helpdesk Support

Duration

12 Months with extension

Location

Canberra, Australian Capital Territory

About the Role

We are looking for a Senior Salesforce Helpdesk Support for one of our federal clients based in Canberra.

Technical Skills

- Must have: Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin, App Builder, Developer. Applications without any of these certifications will not be considered.
- Have specialist ICT skills and knowledge in the following: Import and management of data through tools such as Salesforce Data Loader; Salesforce Reports and Dashboards; User provisioning and profiles and permissions; Process automation using flows to improve efficiency and user experience; Debug Incidents in Production.
- Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
- Excellent communication skills and experience making persuasive,



evidence‑based recommendations that allow decision‑makers to make informed decisions.
- Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
- Proven capability in managing and executing Salesforce Sandbox Refresh activities.
- Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on current features and enhancements.
- Working understanding of Apex and LWC to assist developers in troubleshooting code‑based issues during deployment or production incidents.

Requirements

Must be an Australian Citizen. Must have Negative Vetting Level 1.

Contact

Interested candidates, feel free to contact me on +61 2 9157 5539 or drop your resume to [email protected]

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📌 Senior Salesforce Helpdesk Support (Canberra)
🏢 CareCone Group
📍 Canberra