Job Description

As a Sales Support Specialist at carsales, you will support the national sales team in pre and post sales activities, ensuring a seamless process that strengthens client partnerships.

- Support the national sales team in pre and post sales; prepare contracts, process cancellations, assist with complex billing investigations, prepare change of ownership and reporting as required.
- Conduct credit investigations and determine outcomes based on credit policy, communicating outcomes to customers.
- Collaborate with the ACIL Support Manager to deliver additional training and documentation to support the national sales team.
- Support the onboarding of current team members to the national sales team.
- Manage compliance and booking and managing corporate travel for the broader sales team.
- Provide regular delivery of reporting and data analysis.
- Collaborate with the Billing/Corporate Systems teams to ensure processes are streamlined.

Qualifications

- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
- Demonstrated expertise in a customer‑focused role.
- Motivation to work in a support role, completing adhoc tasks based on project and national sales team requirements.
- An analytical thinker who is comfortable working with data and has a keen eye for detail.

What’s on offer

- Recognition as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace,



a WORK180 endorsed employer.
- A highly engaged, collaborative team where you’ll learn from exceptional talent.
- 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender‑affirming care leave.
- Regular hackathons, continuous learning opportunities, and wellbeing initiatives that support your mental, emotional, and physical health.
- Hybrid working combining the flexibility of remote work with the energy and connection of in‑person collaboration.
- Flexible working arrangements, including part‑time options.

Additional Information

- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- If you have a disability or require adjustments to participate fully in the recruitment process, please let us know – we’re here to support you.
- We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
- Successful candidates joining the carsales team will need to complete a National Police Record check and must have full‑time Australian working rights.

We look forward to hearing from you if you’re excited about the role and believe you can make a difference.

So come join us – because every role plays a vital part in our journey toward something big!

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📌 Sales Support Specialist (Melbourne)
🏢 Carsales
📍 Melbourne