Operations Performance & Compliance Manager

- Play a pivotal role in strengthening safety,complianceand operational excellence across Jetstar Operations Delivery.
- Influence business outcomes through continuous improvement,innovationand operational performance initiatives.
- Hybrid role based at Jetstar Head Office in Docklands | 15-month fixed-term opportunity.

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.

As theOperations Performance & ComplianceManager,you'llplay a critical role in shaping the safety, governance and performance framework that supports one of Jetstar's most operationally critical functions. Sitting at the intersection of compliance, risk management, operationalperformanceand continuous improvement,you'llhelp ensure our teams meet regulatory obligations while driving smarter, more effective ways of working.

This is far more than an audit and compliance role.You'llbe a trusted advisor to leaders across Operations Delivery, influencing business outcomes, leadingauditsand safety initiatives, and helping shape the future direction of operational performance across Jetstar.You'llhave the opportunity to challenge the status quo, drive meaningful change, build strong partnerships across Jetstar and the Qantas Group, and represent Operations Delivery through occasional domestic and international travel supporting audits, stakeholderengagementand compliance initiatives.

The core responsibilities of this role will be:

- Lead and manage compliance,governanceand safety management activities across Operations Delivery.




- Oversee internal and external audits, ensuring regulatory andorganisationalrequirements are met.
- Facilitate safety forums, governancemeetingsand stakeholder discussions, providing transparent recommendations and driving accountability.
- Partner with leaders across Jetstar and Qantas Group to manage risk, improveperformanceand strengthen compliance outcomes.
- Deliver meaningful reporting and insights that support business decision-making and operational improvement.
- Identifyopportunities to streamline processes, improveefficiencyandleveragetechnology to enhance operational outcomes.
- Build and foster a proactive safety and compliance culture across the business.
- Act as a trusted subject matter expert on compliance,governanceand operational performance matters.

To be considered, key skills will include:

- Strong stakeholder engagement skills, with the ability toinfluence atall levels of theorganisation.
- Exceptional communication and presentation skills, withconfidencefacilitating meetings and presenting complex information.
- Experience leading audits, investigations, compliancereviewsor governance activities.
- Strong analytical and problem-solving skills, with the ability to balance detail and strategic thinking.
- Demonstrated ability to work autonomously and manage competing priorities.
- A passion for continuous improvement,innovationand finding smarter ways of working.
- Safety-first mindset with a strong understanding of risk,complianceand regulatory requirements.





Applications close:Midnight onSunday 23rdAugust 2026

About JetstarThe Jetstar Group has airlines in Australia, New Zealand,Singaporeand Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130aircraft.

Our CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search fornew placesto fly, new ways to add value andnew ideasto improve performance. If you love the road less travelled,you’lllove working here because ours is a team who innovate every day, thrive on delivery, supporteachotherand celebrate our successes.You’llbe supported to challenge,anticipateand explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued,respectedand enabled.

Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, carhireand travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines,Qantasand other partner airlines.

Inclusion and DiversityJetstarisan equal opportunity employer, so by coming to work for us,you’llbe part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you toadviseus at time of application.

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📌 Operations Performance & Compliance Manager (Melbourne)
🏢 Jetstar Airways
📍 Melbourne