- Run the daily and weekly operational cadence for the consulting team
- Manage day-to-day activities to support team morale, performance, and business alignment
- Analyze the incoming pipeline and assign consultants to Cortex XSIAM, XDR, XSOAR, and Cortex Cloud projects
- Manage billable utilization, mitigate burnout, and convert consultant downtime into strategic initiatives, training, and process improvements
- Standardize and own the customer engagement lifecycle, including kick-offs, project tracking, status reporting, and communication standards
- Handle project delays, scoping adjustments, and operational customer escalations
- Keep projects on track and remove administrative or scheduling blockers
- Work with technical leadership and management to improve Professional Services delivery frameworks and methodologies

Requirements

- Proven experience in a delivery management, practice lead, or senior project management role within an IT services, cybersecurity, or professional services organization
- Exceptional operational leadership skills
- Strong background in resource management, capacity planning, and project staffing/utilization
- Demonstrated ability to build and enforce engagement frameworks, standardized processes, and quality controls for professional services delivery teams
- Strong customer-facing skills with the ability to manage expectations, navigate operational escalations, and communicate effectively with enterprise stakeholders




- Excellent organizational and problem-solving skills
- Ability to manage multiple moving parts in a high-velocity deployment environment
- High emotional intelligence and leadership capability to mentor, guide, and manage consulting team morale and performance
- Familiarity with cybersecurity operations, SOC environments, or SIEM/Cloud Security deployments is highly desirable
- Must be able to work in Australia; immigration sponsorship is not available

Core Competencies

Demonstrates strong operational leadership and resource management skills, with a focus on project staffing, capacity planning, and the ability to build and enforce engagement frameworks in a high-velocity deployment setting. Familiarity with cybersecurity operations and effective communication with enterprise stakeholders are essential.

Highest-signal resume keywords

- Delivery Management
- Resource Management
- Customer Engagement Frameworks
- Operational Leadership
- Cybersecurity Operations

ATS Optimization Keywords

Hard Skills

- Project Management
- Capacity Planning
- Utilization Management
- Process Improvement
- Quality Control

Soft Skills

- Emotional Intelligence
- Organizational Skills
- Problem-Solving
- Team Leadership
- Communication Skills

Industry Keywords

- IT Services
- Cybersecurity
- Professional Services
- SOC Environments
- SIEM Security

Tools & Technologies

- Cortex XSIAM
- Cortex XDR
- Cortex XSOAR
- Cortex Cloud

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📌 Cortex Delivery Lead (New South Wales)
🏢 Jobtailor
📍 New South Wales