Customer Experience Team Lead - 24/7 Operations (Parramatta)

Customer Experience Team Lead - 24/7 Operations (Parramatta)

16 Aug
|
Ventia
|
Parramatta

16 Aug

Ventia

Parramatta

Ventia is seeking an experienced Team Leader to guide a team of ~15 Customer Service Coordinators within our 24/7 National Contact Centre across Australia. You will lead day-to-day performance, optimize workload, and ensure high-quality customer service.

You will coach, mentor and manage staffing, coverage, and incidents while monitoring KPIs and SLAs. Solid stakeholder management and problem-solving are essential, with a collaborative, hands-on leadership style.

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📌 Customer Experience Team Lead - 24/7 Operations (Parramatta)
🏢 Ventia
📍 Parramatta

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