Production Support Specialist (Equities Trading)

Location: Sydney

About the Role

We are seeking a Front Office Production Support Analyst to join a high-performing Equities technology team within a leading global Investment bank. This role provides hands‑on support to Front Office users across Equities Trading, Sales, and related business functions.

You will be responsible for ensuring the stability, availability, and performance of front‑office systems, managing real‑time issues, and working closely with traders to troubleshoot and resolve technical and functional problems. This is a fast‑paced role suited to someone who thrives in a high‑pressure workplace and has strong communication skills.

Key Responsibilities

- Provide real‑time technical and functional support to Equities Trading and Sales teams.
- Monitor front‑office applications, pricing engines, and market connectivity to ensure system stability.
- Respond quickly to incidents, perform root‑cause analysis, and implement fixes or workarounds.
- Manage system outages, escalating to development and infrastructure teams when required.
- Support daily trading activities, including start‑of‑day checks, end‑of‑day processes,



and trade flow monitoring.
- Maintain documentation, runbooks, and knowledge bases for support processes.
- Work closely with developers to contribute to system improvements and automation initiatives.

Skills & Experience

- 3–10 years’ experience in Production Support, Application Support, or Trading Support within an Investment Bank or financial markets environment.
- Strong understanding of Equities products and trade lifecycle flows.
- Experience supporting front‑office systems and traders in a fast‑paced environment.
- Proficiency with scripting and troubleshooting tools (e.g., Python, Shell, SQL).
- Knowledge of Linux/Unix environments.
- Excellent communication and stakeholder management skills.
- Experience with market data, FIX connectivity, or OMS/EMS platforms.
- Exposure to automation or monitoring tools (e.g., Geneos, Kafka, AppDynamics, Splunk).
- Experience working on a trading floor or supporting high‑frequency trading environments.

Seniority Level

- Mid‑Senior level

Employment type

- Contract

Job function

- Information Technology and Finance

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📌 Production Support Specialist (Equities Trading) (New South Wales)
🏢 Waratah Recruitment Partners
📍 New South Wales