Customer Service & Administration Officer

Our client is a fast-growing wholesale fruit supply business based in Broadmeadows. Their customer base extends across major hospital groups, contract caterers, leisure venues, contract manufacturers, major public and private institutions across Victoria

They pride themselves on reliability, strong customer relationships, and delivering high-quality fresh produce every day. They value teamwork, professional growth, and a supportive, inclusive environment where your contributions truly matter.

About the Role

They are seeking a dedicated and detail-oriented Customer Service & Administration Officer to join their Broadmeadows office. This full time, on-site position is perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing customer service with accurate administrative and ordering tasks.

You will be working as part of a small team of three, providing support and continuity across the office. This position reports directly to the Administrative Manager

You will be the first point of contact for customers, support their operations team, and help ensure smooth communication between clients, drivers, and warehouse staff.

Key Responsibilities

Provide excellent customer service via phone, email.

Manage incoming and outgoing correspondence professionally and promptly

Accurately enter customer, order, and product information into internal systems (full training provided)





Process daily customer orders and assist with invoicing and delivery documentation

Handle product enquiries, pricing requests, and delivery updates

Maintain accurate customer records and support account management tasks

Coordinate with warehouse and delivery teams to ensure timely dispatch

Assist with general administration, data entry, and ad hoc duties to support daily operations

Contribute to maintaining a clean and organised office environment

About You

Previous experience in customer service, administration, and/or data entry

Strong attention to detail with accurate data entry skills

Confident communicator with strong written and verbal communication

Able to multitask, work autonomously with ease and thrives in pressure situations

Comfortable using Microsoft Office (Outlook, Word, Excel)

Positive, proactive, and team-oriented attitude

Experience in fresh produce, FMCG, logistics, or wholesale is beneficial but not essential

Exceptional customer service, reliable and trustworthy by nature

What’s on Offer

Competitive salary of $65-70k plus super

Supportive and inclusive team culture

Training and opportunities for growth

Our client is committed to building a workforce that reflects the communities and customers we serve. We are committed to achieving an inclusive workforce. We stronglyencourage all applications from all backgrounds including the culturally diverse.

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📌 Customer Service & Administration Officer (Williamstown)
🏢 Parkstone HR
📍 Williamstown