Customer Service Advisor

Full-Time | Hybrid Working | North Sydney

Are you passionate about delivering exceptional customer service and making a positive impact on the environment? We are partnering with an innovative organisation that plays a key role in supporting sustainability initiatives across Australia and is looking for a Customer Service Advisor to join its collaborative Contact Centre team.

Key responsibilities include:

- Managing inbound customer enquiries via phone and email
- Investigating and resolving customer issues and complaints
- Providing accurate information and support to customers and business partners
- Maintaining customer records and case notes within ticketing systems
- Contributing to knowledge-sharing and process improvement initiatives
- Working collaboratively within a team-focused contact centre environment

About You To be successful in this role, you will bring:

- Previous contact centre experience handling inbound calls and email enquiries
- Experience using ticketing systems or CRM platforms such as Zendesk, ServiceNow, Salesforce, or similar
- Excellent verbal and written communication skills




- Strong problem-solving abilities and a proactive approach to customer service
- The ability to work independently and manage competing priorities
- Resilience and confidence in handling complex enquiries and customer complaints
- A genuine passion for delivering positive customer outcomes

Working Arrangements

- Permanent full-time position (38 hours per week)
- Hybrid working model
- Dedicated home office setup required, including reliable internet connection
- Attendance at the North Sydney office at least once per fortnight and as required for training and team events
- Rotating roster across Monday to Sunday

Why Apply?

- Join a purpose-led organisation making a meaningful environmental impact
- Team-oriented, supportive, and inclusive team culture
- Hybrid and flexible working arrangements
- Ongoing learning and career development opportunities
- Modern office location close to public transport

If you thrive in a fast-paced customer service environment and enjoy helping people while contributing to a greater purpose, we'd love to hear from you.

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📌 Customer Service Advisor (New South Wales)
🏢 Future You
📍 New South Wales