Senior Customer Resolution Specialist (Life Insurance) (New South Wales)

Senior Customer Resolution Specialist (Life Insurance) (New South Wales)

16 Aug
|
Aia Hong Kong And Macau
|
New South Wales

16 Aug

Aia Hong Kong And Macau

New South Wales

AIA Australia is seeking a Senior Customer Resolution Specialist to resolve escalated complaints in the life insurance portfolio. You will investigate complex IDR and EDR cases, manage stakeholder relationships, and provide recommendations to prevent recurrence while ensuring adherence to regulatory SLAs.

This permanent role offers hybrid working in Sydney or Melbourne, a market-competitive salary with bonus potential, staff discounts, and wellbeing programs as part of AIA’s commitment to Healthier,

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📌 Senior Customer Resolution Specialist (Life Insurance) (New South Wales)
🏢 Aia Hong Kong And Macau
📍 New South Wales

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