Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY Ability...

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 47 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, Southern WA, North QLD, South East QLD including Gold Coast and Brisbane.

The BUSY Group is an Equal Employment Opportunity organization and is committed to achieving a diverse workforce. We strongly believe in an inclusive workforce and encourage applications from people with disabilities, First Nations People and people from culturally diverse backgrounds.

About the Role

As a Workforce Retention Consultant,you’llplay a vital role in changing lives by helping people not just find work butthrivein it. Once clients step into their current roles,you’llbe the steady support they can rely on—ensuring they have the adjustments, encouragement, and guidance they need to succeed longterm.

You’llact as the trusted link between employees and employers, fostering strong, positive working relationships. Through practical support, education, and open communication,you’llhelp both parties build the confidence and capability to work together effectively.

As clients grow in their roles,you’llwalk beside them—supporting their career development, uncovering future goals,identifyingtraining opportunities, and helping them map out meaningful pathways for advancement.

Your impact will be seen in the stability of job placements, the progress clients make in their careers, and the successful achievement of key milestones. This is a role for someone who genuinely cares about people and finds purpose in helping others build brighter, more secure futures.

This is a Full time-fixed term role until June 2030, based on our North Lakes office.





- NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
- 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
- Enjoy work that genuinelyimpactslives
- Employee Assistance Program

About you

WhatYou’llBring

Resilience, patience, and genuine empathy when supporting people from allwalks of life

Confident communication skills and strong attention to detail

The ability to build meaningful rapport and create trust with diverse clients

Ability to work across our 7 Townsville sites

Creative problem solving and the flexibility to tailor support to individual needs

A positive, solutions focused mindset that inspires motivation and drives great outcomes

WhatYou’llNeed

Frontline case management staffwithoutlived disability experience or less thanthree years’ industry experience must hold, or be working towards, a relevant qualification

Qualifications may include (butaren’tlimited to): Certificate IV or higher in Community Services, Employment Services, Disability Support, Career Development, or similar

A valid Blue Card orstate basedequivalent (e.g., WorkingWithChildren Check)

A current National Police Check

This role will activelycommencerecruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

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📌 Workforce Retention Consultant (North Lakes)
🏢 The BUSY Group
📍 North Lakes