We’re looking for an experienced Duty Manager to lead our team and deliver exceptional customer experiences at the Cove Tavern. This is a hands-on role supporting the Venue Manager in overseeing daily operations, gaming, compliance, and customer service.

Your responsibilities

- Running the day-to-day shift operations of the venue with a focus on bar, dining, and gaming
- Leading, engaging, and developing the team to deliver great customer experiences
- Handling guest feedback quickly and professionally
- Contributing to budget achievement through revenue generation and cost management
- Ensuring compliance with all OLGR liquor and gaming regulations and venue policies

To be successful in this role, you’ll have:

- Current RMLV, RSA, RSG and Approved Managers Licence
- 5+ years’ experience in a similar role, including gaming
- Strong customer service experience and a love of hospitality




- Availability to work flexible hours including evenings, weekends and holiday periods

THE COVE TAVERN

The Cove Tavern is a vibrant, much-loved venue in the heart of Sanctuary Cove Village, offering great food, refreshing drinks, and a relaxed atmosphere. With indoor and alfresco dining, gaming, and regular entertainment, it’s a favourite for locals and visitors alike. Adjoining the tavern is Corkers Cellars, a fine wine merchant with an extensive range of beer, spirits, and wine. To find out more, visit https://www.sanctuarycovetavern.com/

- Supportive and friendly culture
- Complimentary meals on shift
- Discounts through our Mulpha Benefits program

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📌 Duty Manager (City of Gold Coast)
🏢 Mulpha
📍 City of Gold Coast