1. Customer Relationship & Project Management

Act as the primary local point of contact for customers in Australia.

Build strong and trusted relationships with key customer stakeholders. Attend regular operational, technical, and executive follow-up meetings with customers.

Coordinate project governance and ensure agreed milestones are achieved. Monitor project progress, identify risks, and proactively drive mitigation plans.

Ensure customer satisfaction throughout the complete project lifecycle. Coordinate activities between customer teams and internal departments.

2. Business Requirements & Product Coordination

Work closely with customer business and technical teams to understand evolving requirements.

Gather, analyses and document business needs related to our REXI and MEXI platforms. Translate customer feedback into structured product requirements.

Prioritize new functionalities together with Product Management. Participate in product roadmap discussions representing customer interests.

Validate that delivered functionalities meet customer expectations. Identify opportunities to improve products, services and operational processes.

3. Technical Coordination

Serve as the local technical liaison between customers and engineering teams.

Understand customer architectures and operational environments. Support discussions involving:

- Mobile telecommunications
- Fixed telecommunications
- Network operations
- Assist customers during technical workshops and solution reviews.
- Facilitate issue escalation when necessary.
- Coordinate testing, validation and deployment activities together with Spain-based teams.

4.



Internal Communication & Cross-functional Coordination

Maintain continuous communication with teams located in other International Location

Ensure accurate transfer of customer requirements to:

- Product Team
- Services Team
- Commercial Team
- Project Delivery Team
- Produce clear meeting minutes, action plans and progress reports.
- Keep all stakeholders aligned on priorities, risks and delivery status.

5. Service Development

Collaborate with customers to define new service offerings. Identify opportunities to improve delivery methodologies.

Support the creation of implementation plans for recent services. Participate in defining operational procedures and service documentation.

Work with delivery teams to ensure successful service adoption.

6. Business Development ( Farming initiatives)

Beyond project delivery, this role will actively contribute to the growth in adjacencies in the account .

Responsibilities include:

- Identify upselling and cross-selling opportunities within existing customers.
- Develop new opportunities inside Customer Business and other existing accounts.
- Build relationships with prospective telecommunications operators, service providers and enterprise customers.
- Generate new leads through direct engagement and networking.
- Collaborate with strategic partners to identify joint business opportunities.
- Support commercial negotiations and proposal preparation.
- Participate in industry events, conferences and customer meetings.
- Maintain an active pipeline of new business opportunities.
- Provide regular market intelligence regarding competitors, customer needs and industry trends.

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📌 Senior Manager – Tech Project Manager role (OSS/BSS) Sydney (New South Wales)
🏢 Tata Communications Transformation Services (TCTS)
📍 New South Wales