Head of Customer Experience & Operations (12-Month Contract) (New South Wales)

Head of Customer Experience & Operations (12-Month Contract) (New South Wales)

16 Aug
|
@
|
New South Wales

16 Aug

@

New South Wales

Carma is seeking a Head of Customer Operations on a 12-month fixed-term contract to lead our customer service, delivery and escalations teams. You will own strategy, performance and continuous improvement to deliver a high-quality customer experience at scale.

You will build high-performing teams, coach leaders, partner with Sales, Buying and Production, and implement data-driven improvements across NPS, feedback and service metrics.

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📌 Head of Customer Experience & Operations (12-Month Contract) (New South Wales)
🏢 @
📍 New South Wales

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