Job Description for Citrix Support Engineer in Sydney.
Responsibilities
- Serve as operational 2nd/3rd level of escalation for Citrix XenApp/XenDesktop and related technologies.
- Responsible for pro-active problem solving of Citrix XenApp/XenDesktop farm issues, capacity problems, and tuning the Citrix XenApp/XenDesktop workplace to achieve optimal performance and availability.
- Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management.
- Management of Hyper-V and XenServer platforms serving the XenApp/XenDesktops workloads.
- Act as root cause driver to identify and remediate platform configuration issues or bugs.
- Deploy, maintain, and enhance the security of server and desktop systems. Change and configuration management, anti-virus measures, patch management, and system scans.
- Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support.
- Produce XenApp/XenDesktop health check processes and methods required to reduce and eliminate XenApp/XenDesktop issues affecting end users.
- Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix XenApp/XenDesktop platform and technologies.
- Assist with delivery of project deliverables of Citrix XenApp/XenDesktop platform.
- Must have hands on experience on Citrix NetScaler.
- Must have worked on HyperV and VMWare.
- Knowledge of FSLogix and Citrix UPM.
- Comfortable with rotational shifts and after hours on-call support.
Qualifications
- Hands-on experience with Citrix XenApp/XenDesktop and related technologies.
- Experience administering Windows Server OS and virtualization platforms (Hyper-V, VMware).
- Experience with Citrix NetScaler.
- Knowledge of FSLogix and Citrix UPM.
- Willingness to work rotational shifts and after-hours on-call support.
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📌 Citrix Support Engineer (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales
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