Client Services & Booking Scheduler - Experienced Only

Top Dog Pest Control & Property Inspections is a trusted, locally owned and family-operated business servicing the Gold Coast and Brisbane region for over 10 years. We're looking for an experienced, highly organised Administration & Booking Scheduler to join our small, hardworking team - full time, in our Gold Coast office.

This is a genuinely busy, fast-paced role, and it is not entry-level. You'll be the first point of contact for our clients and the person keeping the daily schedule for our field technicians running smoothly. We need someone who already knows how to schedule a small team, follow a structured process, and keep pace from day one.

What you'll be doing:

- Scheduling and coordinating bookings for pest management, termite inspection and building and pest inspection services
- Managing daily job schedules for a small team of field technicians, including travel times, job durations, cancellations and urgent requests
- Adjusting the schedule throughout the day as required, and ensuring bookings are correct before they're assigned
- Managing bookings, confirmations and follow-up communication
- Updating and maintaining accurate customer records and job details in our systems




- Identifying missing information and resolving it proactively
- Handling emails, invoicing and general administrative tasks
- Answering phone, SMS and email enquiries professionally
- Following our established procedures and checklists consistently, and double-checking your own work

What you'll need (all essential):

- Proven experience scheduling or rostering a small team (trades, field services, healthcare, logistics, or similar)
- Exceptional attention to detail
- Ability to follow structured processes and checklists consistently
- Strong initiative - comfortable solving problems and making decisions without constant direction
- Comfortable with cloud-based systems; booking or job management software experience is a strong advantage
- Permanent work rights in Australia

What's on offer:

- Salary negotiable based on experience
- Supportive, fun and friendly small team environment
- Stable, full-time (4 days optional), long-term position
- Room to grow within a local, expanding business
- Clear systems, checklists and expectations from day one

Have any questions? Please give Greg, Managing Director a call on 0422 405 *** or email ****@topdogpestcontrol.com.au

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📌 Client Services & Booking Scheduler - Experienced Only (City of Gold Coast)
🏢 Top Dog Pest Control
📍 City of Gold Coast