Academy of Education and Innovation Australia – Sydney CBD NSW

An ICT Customer Support Officer role supporting campus IT infrastructure, learning systems, and end-user devices. You will ensure all systems are maintained, issues are resolved promptly, and preventative measures are in place to minimise disruption to academic delivery.

Key responsibilities

- Responding to user inquiries regarding hardware, software and network-related issues
- Diagnosing, troubleshooting and resolving ICT system problems
- Installing, configuring, maintaining and updating software applications and operating systems
- Setting up, maintaining and supporting computer networks
- Ensuring the efficient use of IT applications and equipment across the business
- Adapting existing software and system settings to meet user and operational requirements
- Assisting with website maintenance and basic updates
- Repairing, replacing or coordinating the repair of peripheral equipment, including printers, terminals and networking devices
- Providing technical guidance and basic training to staff on ICT systems and applications
- Maintaining records of issues, solutions and system changes

About you

- Bachelor's degree or Higher in Information Technology, Computer Science, or a related field
- Demonstrated experience in an ICT support, help desk, or technical services role




- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals and basic network troubleshooting
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- 1 to 2 Years experience in IT Support / Service Desk (Level 1/2)
- Strong knowledge of Microsoft 365 environment
- Familiarity with LMS platforms (Moodle or similar)
- Competitive salary and benefits
- Career growth opportunities within the education sector
- Supportive and collaborative work culture
- Ongoing training and development
- Exposure to modern education technologies
- A dynamic and student-focused environment

About us

An exciting chance is available for an ICT Customer Support Officer to join a growing education provider based in Sydney. This permanent role offers the chance to work in a modern campus environment, supporting innovative academic technologies and delivering high-quality ICT services.

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📌 ICT Customer Support Officer (New South Wales)
🏢 Academy of Education and Innovation Australia
📍 New South Wales