We are seeking an experienced D365 CE Techno-Functional Consultant to join DXC's growing Microsoft Practice. You will be joining the successful Customer Success Practice, supporting valued DXC customers. This is a key role in supporting, optimising, and enhancing our customers Dynamics 365 CE environments, ensuring they continue to realise value long after go-live. This role will work across support, continuous improvement, and project delivery, combining strong functional understanding of D365 CE with hands-on configuration and technical troubleshooting. This is a customer facing role that suits someone who enjoys solving business challenges, improving system performance, and delivering an exceptional customer experience.

Key Responsibilities

- Provide ongoing support, maintenance, and enhancement of Dynamics 365 CE environments for multiple clients
- Gather and translate business requirements into functional and technical solutions
- Configure D365 CE entities, forms, workflows, business rules,



and Power Platform components
- Troubleshoot and resolve application and integration issues (plugins, Power Automate, Azure services, etc)
- Collaborate with developers and solution architects on system improvements and updates
- Contribute to customer success initiatives driving adoption, optimisation, and user satisfaction

Skills and experience

- Strong experience in Dynamics 365 CE / CRM consulting (functional or techno-functional)
- Solid knowledge of core modules (Sales, Service, Customer Insights, Power Platform)
- Confident in configuration, administration, and light customisation (JavaScript, Power Automate, plugins)
- Ability to engage directly with business users and manage stakeholder expectations
- Experience in managed services or application support environment desirable

#J-18808-Ljbffr

📌 Dynamics 365 CE Techno-Functional Consultant (Melbourne)
🏢 Dxc Technology
📍 Melbourne