Job Description

The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver’s new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease.

Job Requirements

- Excellent phone manner and communication skills
- Good attention to detail
- Strong time management and organisational skills
- Excellent stakeholder management skills
- Ability to effectively negotiate
- Ability to manage workload efficiently and deal with competing priorities
- Ability to work to deadlines in a rapid-paced environment

Job Responsibilities

- Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time
- Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information
- Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner




- Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction
- Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures
- Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements
- Manage internal reports on outstanding deliveriesContinually review, assess and follow up overdue/outstanding orders

Job Benefits

- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program

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📌 Vehicle Delivery Coordinator (New South Wales)
🏢 SG Fleet AU
📍 New South Wales