- Contribute to a Federal Government Department!
- Initial 12 months + 2 x 12 month extensions
- Canberra, ACT – Hybrid working arrangements!

An established Federal Government Department is seeking an experiencedICT Configuration Managerto lead and enhance its Configuration Management Database (CMDB) capability. The successful candidate will play a key role in maintaining accurate and trusted configuration data that supports service management, cyber security, compliance and operational outcomes. TheICT Configuration Managerwill secure aninitial 12-month contractwith2 x 12-month extension options, based inCanberra, ACTwithhybrid working arrangements.

TheICT Configuration Managerwill be responsible for but not limited to:

- Leading the design, implementation and continuous improvement of the CMDB framework and governance processes
- Maintaining CMDB accuracy through data validation, reconciliation, reporting and quality assurance activities
- Supporting change, release and incident management through effective dependency mapping and configuration relationships
- Integrating cloud services,



automation and emerging technologies into configuration management practices
- Supporting audit, security and compliance requirements through effective configuration and asset management controls

TheICT Configuration Managerwill have experience in the following:

- Demonstrated experience managing and improving CMDB and configuration management capabilities within complex ICT environments
- Robust knowledge of ITIL and ITSM practices across configuration, change, incident, problem and asset management processes
- Hands-on experience administering ServiceNow CMDB or a comparable ITSM platform, including reporting and governance functions
- Proven ability to maintain data integrity, lifecycle management, dependency mapping and continuous improvement initiatives
- Excellent stakeholder engagement and communication skills, with experience working across technical, security and business teams

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📌 ICT Configuration Manager - ITIL, ITSM - Federal Govt! (Canberra)
🏢 Hitech Asia Pacific
📍 Canberra