ASX is seeking a Case Management qualified to triage incoming customer queries related to the CHESS Replacement Project. You will assign cases to internal teams based on complexity and priority, and track resolution in the case management system.
You'll work with Line 2 and 3 SMEs, monitor progress, provide updates to customers within SLA, and contribute to knowledge base and process improvements. ASX supports flexible and hybrid working and background checks are part of onboarding.
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📌 Hybrid Customer Support Case Manager (City of Sydney)
🏢 ASX
📍 City of Sydney
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