Location: Perth, CBD

Job Type: Permanent

Position Overview:

OUI Recruitment is seeking an IT Support Engineer (Projects) to join a large, well-structured technology team in Perth. While BAU support forms part of the role, this position is designed for someone looking to build genuine project experience, working alongside senior engineers on infrastructure upgrades, migrations, and technology implementations.

The team places a robust emphasis on tailoring career development to the individual, meaning your progression pathway will be shaped around your interests and strengths, whether that's projects, security, cloud, or a broader technical leadership track. You'll have access to structured mentoring and exposure to a wide variety of technical work well beyond typical ticket queues.

This is an excellent opportunity for someone who has a solid grounding in Level 2 support and is ready to spend more of their time on meaningful project work.

- Genuine focus on project work over ticket-heavy BAU support
- Individually tailored career development and progression plan
- Career progression pathway within a growing organisation
- Large, well-structured team with clear mentoring from senior engineers
- Supportive team environment with opportunities to learn from senior engineers
- Company car provided for onsite visits
- Flexible working arrangements
- Ongoing training and professional development opportunities

Roles and Responsibilities:

- Deliver project work including infrastructure upgrades, migrations, and system implementations
- Provide Level 2 BAU support as required, acting as an escalation point above Level 1
- Assist with planning and scoping of technical projects alongside senior engineers
- Administer and troubleshoot Microsoft 365, Windows Server, and Active Directory environments
- Support network and firewall configurations as part of project delivery




- Document project outcomes and maintain accurate technical records
- Liaise with clients or internal stakeholders to understand requirements and provide updates
- Contribute to knowledge base articles and process documentation
- Collaborate with the wider support and projects teams to ensure smooth handovers

Role Requirements:

- Minimum 2-3 years' experience in a Level 2 IT support role
- Minimum of 6-12 months of previous project experience
- Strong problem-solving skills and ability to work through technical challenges methodically
- Good communication skills, both technical and client-facing
- Ability to manage competing priorities between support and project work
- Self-motivated with a willingness to take on more responsibility over time

Technical Requirements:

- Solid experience with Microsoft 365 and Windows Server environments
- Working knowledge of Active Directory administration
- Exposure to networking fundamentals and firewall configurations
- Familiarity with virtualisation technologies (Hyper-V or VMware) desirable
- Experience with backup and disaster recovery concepts
- Understanding of PSA ticketing systems and RMM tools
- PowerShell scripting skills advantageous but not essential
- Relevant certifications (Microsoft, CompTIA, or similar) highly regarded

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organisations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?

What can I earn as an IT Support Engineer

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📌 IT Support Engineer (Projects) (Western Australia)
🏢 Oui Recruitment
📍 Western Australia