Key Points

- Support transformational business growth and operational excellence
- Enjoy versatile working, including hybrid arrangements
- 12‑month fixed‑term contract with potential for extension or permanency

The Role

We’re seeking a commercially astute, data‑driven and stakeholder‑focused Business Improvement Manager to join our AutoGlass Operations team.

In this pivotal role, you will identify improvement opportunities, define best practice, and lead the design and delivery of initiatives that enhance operational performance across our national network. With a strong focus on continuous improvement, you’ll help maximise financial outcomes while empowering teams to achieve key operational objectives.

Key Responsibilities

- Identify, prioritise, and drive business improvement initiatives by collaborating with IT, Contact Centre, Field Operations and Technical teams
- Work closely with Business Analysts and stakeholders to define business requirements and contribute to solution design
- Coordinate and support testing activities including UAT, disaster recovery simulations and system change assessments
- Prepare and contribute to monthly reporting packs, ensuring insights are accurate and actionable
- Perform ad‑hoc reporting and data analysis using CRM, ERP, data warehouse and external sources
- Support operational footprint planning (e.g., postcode simulation, mobile coverage mapping, service centre configuration)
- Administer and manage the Salesforce Field Service platform, including access control, configuration, troubleshooting and vendor coordination




- Partner with the Central Planning team to improve scheduling, planning and reporting processes
- Oversee Salesforce updates and release management to ensure smooth deployment with minimal operational impact

Why O’Brien

O’Brien is Australia’s market leader in vehicle glass repair and replacement and part of the global Belron® group operating in more than 35 countries. Our AutoGlass division combines the strength of an established industry leader with the momentum of a business in transformation.

We’re investing heavily in digital capability, customer experience and operational excellence—giving you the support, tools and backing to turn big ideas into meaningful change. You’ll join a high‑performance, values‑driven culture where Caring, Collaborative, Genuine and Driven define how we work every day.

The Perks

- Flexible and hybrid working arrangements across multiple O’Brien locations
- Reward and recognition programs that celebrate high performance
- Ongoing learning and development support
- Community service and volunteering leave
- Employee discounts across O’Brien services and corporate partners

What We’re Looking For





Along with embracing our O’Brien DNA—Caring, Collaborative, Genuine and Driven—you’ll bring:

- 5+ years’ experience in a similar business improvement, operations or transformation role
- Exceptional interpersonal skills with the ability to engage, influence and build strong relationships
- Strong knowledge of Salesforce administration, particularly Flow
- Familiarity with Power BI, SQL, Python and Power Automate for analytics and automation

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

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📌 Business Improvement Manager (New South Wales)
🏢 O'Brien Glass Industries
📍 New South Wales