- Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
- Warranty Claims: Assess and process customer warranty requests with care and accuracy.
- Customer Support: Respond to inquiries via live chat, email, social media, and phone.
- Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
- Performance Goals: Contribute to achieving monthly KPIs and team targets.
Requirements
- Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
- Passion for Sports & Outdoors: You’re enthusiastic about our products and the active lifestyle they support.
- Curiosity & Drive: You’re eager to learn, stay updated on tools and trends, and understand how brands operate.
- Customer Insight: You understand consumer behaviour, media habits and shopping preferences.
- Exceptional Communication: You’re confident and personable in both written and verbal interactions, with a warm and professional tone.
- Relationship Building:
You excel at creating meaningful connections with customers and understand the importance of personalised service.
- Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
- Team Collaboration: You build solid relationships with colleagues and partners, and contribute positively to team culture.
- Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
Core Competencies
Demonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals. Possesses strong communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.
Highest-signal resume keywords
- Order Management
- Customer Support
- Exceptional Communication
- Relationship Building
- Tech Savvy
ATS Optimization Keywords
Soft Skills
- Natural People Skills
- Curiosity
- Drive
- Discretion
- Professionalism
- Team Collaboration