Overview

Your SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world. Learn more about us and what we do at aware.com.au

Your Recent Role

As the Productivity Platforms Lead, you'll be the Product Owner and mentor a small team of technical analysts responsible for ServiceNow Aware's enterprise workflow and IT service management platform. You'll ensure our productivity platforms are reliable, well-governed and continuously improving, while aligning platform capability to business needs across the organisation.

You'll work closely with Technology teams, enterprise stakeholders and external partners to drive service excellence, innovation and user experience.

You will be responsible for:

- Owning the support and continuous improvement of the ServiceNow platform and aligned end-user tools
- Mentoring a high-performing team of technical analysts
- Partnering with internal Technology teams and suppliers to optimise systems and integrations
- Managing vendor relationships, feature roadmaps and platform enhancements
- Driving IT service management (ITSM) best practice across incident, change and request management
- Configuring workflows, forms, reports and dashboards to meet business needs
- Identifying opportunities to improve processes, productivity and user experience
- Ensuring platforms meet security, compliance and organisational requirements
- Contributing to technology projects from planning through to post-implementation support

How do you exceed our expectations?

You're a confident technical leader/Product Owner who enjoys balancing hands-on delivery and coaching/mentoring the team.



You bring strong stakeholder engagement skills and a passion for continuous improvement.

You'll have:

- 5-10 years' strong technical experience in ServiceNow and product ownership
- The ability to coach and mentor team members
- Experience working with corporate end-user tools and enterprise platforms
- Solid understanding of Agile ways of working and project delivery
- Excellent communication, problem-solving and analytical skills
- The ability to manage multiple priorities and collaborate across diverse stakeholders
- Well-developed written and verbal communication skills

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

- Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You'll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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📌 Productivity Platforms Lead (ServiceNow) (Melbourne)
🏢 Aware Super
📍 Melbourne